Shipping policy

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

We currently ship in the United States.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 1-3 business days to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

– United States: 2-8 business days

– Rest of the World: (2-4 weeks)

What payment methods do you accept?

You can purchase on our website using a debit or credit card or paypal.

We additionnaly offer support for Paypal.

You can chose these payment methods at checkout.Which currency will I be charged in?We currently only support the following currencies for charging our customers in their local currencies: USD

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.Do you offer 3 or 4 times payment option?We accept 3 times payment thank to our partner Affirm.

You will be able to chose that payment option on checkout.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What is shipping fee?

United States: 4.99$ + 1.99$ for each extra item for Standard Shipping (Delivery 2-8 business day)

Rest of the World: 15.99$ + 4.99$ for each extra item for Standard Shipping (2-4 weeks)