OUR SUPPORT TEAM IS HERE TO HELP YOU!

Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there

If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to [email protected]

If you have any questions about your order, please add your order number and try to be as descriptive is possible.

We do not ask this to be a pain, but rather to get your questions asked quicker!

FAQS

ORDER CHANGING QUESTIONS:

I SEE I ORDERED THE WRONG SIZE, CAN I STILL CHANGE THIS?

Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via [email protected] Do not forget to mention your order number when contacting our support team.

I SEE I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to [email protected] and we will take care of it. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items. 

I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?

As long as your items are not in print yet, you can still cancel your order. When your item is “in print” we cannot cancel anymore since they are already being made. To cancel your order mail us at [email protected] Use “Cancel order #ORDERNUMBER” and we will take care of it.

RETURNS AND EXCHANGES

IF YOU NEED TO RETURN OR EXCHANGE  YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: [email protected]

Note: we cannot take exchanges for personalized items as we cannot stock them.

Reasons why you want to return or exchange your order

  • A change in size
    It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

  • You received a damaged item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ([email protected]) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

NOTE: Gotee Store does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefor we cannot accept returns with that inquiry.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item

GENERAL QUESTIONS:

WHERE ARE YOUR ITEMS MADE?

It depends on your country of residence. We have 14 factories in North America, Europe and Asia. Where it’s made, depends on what factory is closest to you and which has the capacity to take orders (especially around december our factories are jam packed with orders). This way you can be certain your item is at your doorstep the fastest way possible.

WHY IS EVERYTHING PRICED IN DOLLARS? I AM NOT FROM THE USA.

Allthough we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.

CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?

You can only use one discount code per order. Multiple codes are not supported on our website.

SHIPPING AND HANDLING QUESTIONS:

WHAT DO YOU CHARGE FOR SHIPPING?

We think quality should speak for itself. Therefor we only charge shipping on one off orders. Basically this means that 

  • US: 4.99$ + 1.99$/ per 2nd item
  • Rest Of World: 15.99$ + 4.99$/per 2nd item
I CANNOT TRACK MY ORDER VIA YOUR TRACKING PAGE, HOW COME?

You will be send an e-mail once your item is printed and sent out for delivery. From there our tracking kicks in. You will automatically receive an e-mail that your item is coming plus a tracking code for it.

CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT?

We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import. 

Sorry for any inconvenience caused, but there is literally nothing we can do about this.

MATERIALS AND SIZING QUESTIONS:

WHAT ARE YOUR TSHIRTS MADE OF?

Our Tshirts are  made of 100% cotton. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.

WHAT SIZES DO YOU HAVE FOR US?

We currently offer sizes from XS to XL for leggings and capris and XS to 4XL for our hoodies. Every product page has a clear sizing table on the right hand side underneath the description. To make it easy for you we copied our sizing chart in here as well: